Terms for using DRM Intel

1. Acceptance of Terms

By accessing or using DRM Intel, including our website, platform, software, APIs, AI-assisted workflows, integrations, automation orchestration features, reports, documentation, or services, you agree to these Terms & Conditions and our Privacy Policy.

If you use DRM Intel on behalf of an organization, you represent that you have authority to bind that organization to these Terms. If you do not agree, do not use the platform or services.

2. Accounts & Access

• You must provide accurate registration, company, billing, and user information.
• You are responsible for maintaining the confidentiality of credentials, tokens, API keys, and user access.
• You are responsible for activities performed under your account or organization workspace.
• You must promptly notify us of unauthorized access, suspected compromise, or misuse.
• We may suspend or restrict access for suspected security risks, misuse, violation of these Terms, or non-payment.

3. Subscriptions, Trials & Billing

• Paid plans are billed in advance according to the selected plan, minimum seat commitment, billing cycle, and order terms.
• Trials, pilots, proof-of-concepts, or demos may be offered at DRM Intel’s discretion and may be modified or revoked in cases of misuse or abuse.
• Fees are non-refundable except where required by law or expressly stated in an accepted order or written agreement.
• Taxes, duties, bank charges, platform charges, and any government levies are additional unless otherwise stated.
• If payment is overdue, DRM Intel may suspend access after reasonable notice, unless prohibited by applicable law or contract.

4. Acceptable Use

You agree not to misuse DRM Intel or use the platform for unlawful, harmful, or unauthorized purposes. You must not:

• Attempt to reverse-engineer, copy, decompile, modify, or create derivative works from the platform except where legally permitted.
• Attempt unauthorized access to accounts, systems, infrastructure, APIs, integrations, or data.
• Upload malicious code, malware, harmful scripts, or content designed to disrupt service operations.
• Use DRM Intel to infringe intellectual property, privacy, confidentiality, or legal rights of others.
• Overload, disrupt, scan, test, or interfere with platform security without written authorization.
• Use the platform for abusive, fraudulent, deceptive, harassing, or illegal activity.

5. Customer Data

“Customer Data” means data, content, files, evidence, screenshots, recordings, logs, comments, test artifacts, defects, releases, automation execution results, and other materials submitted to or generated through the platform by you or your authorized users.

• You retain ownership of Customer Data.
• You grant DRM Intel a limited right to process Customer Data as needed to provide, secure, support, improve, and operate the services.
• You are responsible for ensuring you have the rights and permissions required to upload, process, or share Customer Data through DRM Intel.
• You should not upload unnecessary sensitive personal data, regulated data, or third-party confidential data unless your organization has approved such use.
• Customer Data handling is further described in our Privacy Policy.

6. AI-Assisted Features

DRM Intel may include AI-assisted capabilities such as test case generation, defect generation, evidence analysis, quality insights, release risk recommendations, or automation-related suggestions.

• AI-generated outputs are assistive and should be reviewed by qualified users before use in business, QA, engineering, or release decisions.
• DRM Intel does not guarantee that AI outputs will be complete, error-free, or suitable for every context.
• You are responsible for validating AI outputs, including test cases, defects, recommendations, summaries, and release insights.
• AI processing may depend on customer configuration, data quality, connected systems, and applicable third-party AI provider settings.

7. Third-Party Services and Integrations

DRM Intel may integrate with third-party services such as Jira, Azure DevOps, GitHub, GitLab, Jenkins, CI/CD tools, identity providers, communication tools, storage providers, or customer-configured systems.

• Third-party services are governed by their own terms, privacy policies, and security practices.
• You are responsible for configuring third-party permissions, tokens, API keys, service accounts, and access scopes appropriately.
• DRM Intel is not responsible for outages, data loss, changes, limitations, or processing performed by third-party services outside our control.
• If an integration is disabled, changed, or revoked, related platform features may stop working or have limited functionality.

8. Confidentiality

Each party may receive confidential information from the other. The receiving party agrees to protect such information using reasonable care and to use it only for providing, receiving, supporting, or evaluating DRM Intel services.

Confidentiality obligations do not apply to information that is publicly available, independently developed, lawfully obtained from a third party, or required to be disclosed by law, regulation, or court order.

9. Intellectual Property

DRM Intel, including its software, user interface, workflows, designs, documentation, APIs, SDKs, logos, platform concepts, reports, templates, and related materials, is owned by DRM Intel or its licensors.

• No ownership rights are transferred to you except the limited right to use the services according to these Terms.
• You may not copy, resell, sublicense, redistribute, or commercialize DRM Intel without written permission.
• Feedback, suggestions, or ideas you provide may be used by DRM Intel to improve the platform without obligation or compensation.

10. Security Responsibilities

You are responsible for securing your accounts, endpoint devices, integration tokens, automation keys, user permissions, and internal workflows connected to DRM Intel.

11. Warranties & Disclaimers

DRM Intel is provided on an “as is” and “as available” basis except as expressly stated in a written agreement. To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free operation.

DRM Intel may provide quality insights, automation visibility, AI-assisted suggestions, reports, and release readiness indicators, but final QA, engineering, product, operational, compliance, or release decisions remain your responsibility.

12. Limitation of Liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, punitive, exemplary, or lost-profit damages arising from these Terms or use of DRM Intel.

Unless otherwise stated in a written agreement, DRM Intel’s aggregate liability related to the services will not exceed the amounts paid by you to DRM Intel for the applicable service in the twelve (12) months preceding the event giving rise to the claim.

13. Indemnification

You agree to indemnify and hold DRM Intel harmless from claims, losses, liabilities, damages, costs, or expenses arising from your misuse of the services, violation of these Terms, infringement of third-party rights, unlawful Customer Data, or unauthorized integration activity.

14. Term & Termination

• These Terms apply while you access or use DRM Intel.
• Either party may terminate according to the applicable order, subscription, or written agreement.
• Either party may terminate for material breach if the breach is not cured within thirty (30) days of written notice, unless another period is specified in a written agreement.
• Upon termination, your access to the platform may end, and Customer Data may be retained or deleted according to our Privacy Policy, applicable law, backup practices, and contractual obligations.

15. Governing Law & Dispute Resolution

Unless otherwise specified in an accepted order form, invoice, enterprise agreement, or written contract, these Terms are governed by the laws applicable to the contracting DRM Intel entity or service provider.

Disputes will be handled by the courts or dispute resolution venue specified in the applicable commercial agreement. Where no such venue is specified, the parties will attempt in good faith to resolve disputes through mutual discussion first.

16. Changes to Service or Terms

DRM Intel may update the platform, features, integrations, AI-assisted capabilities, pricing, documentation, and these Terms from time to time.

Material changes will be posted on this page with a revised “Last updated” date. Continued use of DRM Intel after changes means you accept the updated Terms.

17. Contact

For legal or contract-related questions, contact:

• Legal: legal@drmintel.com
• General: hello@drmintel.com
• Privacy: Privacy Policy