1. Overview
DRM Intel is an AI-native QA Governance Platform used for defect management, test management, automation orchestration, SLA governance, release readiness, quality intelligence, and related software delivery workflows.
We respect your privacy and are committed to protecting personal data and platform data processed through our website, product, integrations, support channels, and services.
2. Information We Collect
Depending on how you interact with DRM Intel, we may collect the following categories of information:
- Contact and account information: name, work email, phone number, company name, role, country, and demo or support request details.
- Platform usage data: pages visited, features used, workflows executed, timestamps, preferences, and activity logs.
- Technical data: IP address, browser type, device type, operating system, session information, and diagnostic logs.
- Quality workflow data: defects, test cases, test runs, releases, SLA records, evidence, comments, assignments, approvals, and audit history.
- Evidence and attachments: screenshots, logs, documents, screen recordings, video evidence, and related metadata uploaded or generated through the platform.
- Integration data: information received from connected tools such as Jira, Azure DevOps, GitHub, GitLab, Jenkins, CI/CD providers, or other third-party systems configured by your organization.
3. How We Use Your Information
We may use collected information to:
- Provide, operate, maintain, and improve the DRM Intel platform and services.
- Respond to inquiries, demo requests, support requests, and customer communications.
- Enable defect management, test management, automation execution tracking, SLA governance, release readiness, reporting, and traceability features.
- Analyze usage patterns to improve product performance, reliability, security, and user experience.
- Send product updates, service communications, onboarding guidance, and important account-related notices.
- Detect, prevent, and investigate security issues, misuse, unauthorized access, or policy violations.
- Comply with applicable legal, contractual, and regulatory obligations.
4. AI-Assisted Features
DRM Intel may offer AI-assisted workflows such as test case generation, defect generation, evidence summarization, quality insights, and release risk recommendations. These features may process platform data, user-provided inputs, recordings, screenshots, logs, test artifacts, defect content, or related evidence to generate helpful outputs.
- AI outputs should be reviewed by authorized users before operational or release decisions are made.
- Customers should avoid uploading unnecessary sensitive personal data into AI-assisted workflows.
- Where applicable, AI processing may depend on configured third-party AI providers or enterprise settings.
5. Third-Party Services and Integrations
DRM Intel may integrate with third-party tools such as Jira, Azure DevOps, GitHub, GitLab, Jenkins, CI/CD platforms, identity providers, communication tools, or customer-configured systems.
These providers have their own privacy, security, and data handling practices. DRM Intel is not responsible for the independent practices of third-party services outside our control. Customers are responsible for configuring integrations and permissions appropriately.
6. Data Retention
We retain data for as long as necessary to provide services, support customer workflows, maintain audit records, comply with legal obligations, resolve disputes, enforce agreements, and support security requirements.
You may request deletion of personal information by contacting privacy@drmintel.com. Some data may be retained where required for legal, security, contractual, backup, audit, or compliance purposes.
7. Data Security
We apply reasonable technical and organizational safeguards designed to protect information against unauthorized access, misuse, loss, disclosure, alteration, or destruction.
Role-based permissions, least-privilege access, and company/project-level controls.
Activity tracking for quality decisions, workflow changes, and execution events.
Controlled access to defects, tests, releases, evidence, recordings, and reports.
Operational monitoring, diagnostic review, and security-focused process controls.
No internet-based service can guarantee absolute security. Customers should also apply strong internal controls, secure credentials, appropriate integration permissions, and user access reviews.
9. Your Rights
Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, object to, or request portability of certain personal data.
To exercise privacy rights, contact us at privacy@drmintel.com. We may need to verify your identity and authority before processing your request.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, integrations, security practices, or business operations.
Updates will be posted on this page with a revised “Last updated” date. Continued use of DRM Intel after updates means the revised policy applies to your use of the services.
11. Contact Us
For privacy questions, requests, or concerns, contact:
- Email: privacy@drmintel.com
- General contact: hello@drmintel.com
- Website: DRM Intel